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Refund Policy

ORGANIZING LAB REFUND POLICY

Updated October 16, 2024

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If you have registered for an Organizing Lab (“the Lab”) training but are unable to attend, please see the below policies regarding cancellations, transferring a registration to a future training, and substitutions.

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CANCELLATION POLICY

Cancellations are accepted in writing via mail or email (contact information is listed below). For a full refund, written cancellations must be received thirty (30) business days prior to the start date of the training. Cancellations received fifteen (15) business days prior to the start date of the training are entitled to a 50 percent refund. Cancellations received less than fifteen (15) business days prior to the start date are not entitled to a refund. This policy is due to demand, limited space available, and the high level of customization involved in our trainings. If a program is canceled by the Lab, a full refund will be provided.

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TRANSFER POLICY

Participants may transfer their registration to another Lab training. Transfers are accepted in writing via mail or email (contact information is listed below). Transferred credit for future training is valid for 12 months from the date of the original training. Transfers may be made up to thirty (30) business days prior to the training start date for no fee. Transfers can be made up to fifteen (15) business days prior to the training for a fee of $50, and less than seven (7) business days prior to the training for a fee of $100. If the Lab cancels the training, a transfer can be made for a future training with no fee. Transfers cannot be made after the training has started.

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SUBSTITUTION POLICY 

Substitutions are accepted in writing via mail, email, or fax (contact information is listed below) by providing the name of the current registrant and the name of the substitute. Substitutions may be made up to thirty (30) business days prior to the training for no fee. Substitutions can also be made up to fifteen (15) business days prior to the training for a fee of $50, and less than seven (7) business days prior for a fee of $100.  Substitutions cannot be made after the training has started.

 

HEALTH & SAFETY CANCELLATION POLICY

In-person trainings will be conducted in accordance with the latest health and safety guidelines. If the training is unable to be held in person, it will be postponed or, if possible, held online. Participants can choose to transfer the registration or cancel the registration for a refund.

 

CONTACT US 

To request a cancellation, transfer, or substitution, contact the Lab in writing via mail or email at the address below:

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Organizing Lab

425 Cherry Street, 2nd Floor

Kent, OH 44240

kelly@cbsohio.com

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